AI-based knowledge and support system for service engineers of manufacturers and dealers
It helps teams communicate faster and reduces time lost on questions, clarifications, and misunderstandings between manufacturers and dealers.
- Matt HeliszLead Service EngineerAs a service engineer, replacing a clutch used to take around 48 hours. We had to dig through manuals, check part numbers, and confirm procedures with multiple teams — it was slow and error-prone.
With Service Man Bot, everything has changed. Once we upload documentation, the system automatically reads and organizes it, pointing us straight to the correct parts, step-by-step procedures, and even common pitfalls.
Communication with dealers is seamless: they can see the instructions, verify parts, and get guidance instantly. What used to take two days now takes a fraction of the time, and with fewer mistakes. Service Man Bot doesn’t just save time, it makes our work smarter, faster, and more reliable.
Key Features
Cut up to 20% of the time spent diagnosing and fixing equipment problems.
AI Knowledge Base for Service Teams
Full autonomy in creating, updating, and managing technical documentation, manuals, diagnostic procedures, and repair instructions — no developer involvement required.
AI Response Quality Control
Advanced monitoring and optimization tools ensure precise, verified, and up-to-date answers that comply with manufacturer standards.
Multilingual Service Support
Automatic handling of inquiries in multiple languages guarantees a consistent level of support quality across an international dealer network.
Secure Access for Dealers and Service Centers
Flexible permission management allows control over knowledge access based on role, region, and partner certification level.
Analytics and Service Efficiency
Detailed ticket and response-time statistics help optimize processes and reduce repair times.
Comprehensive Knowledge Base for All Equipment and Assets
Supported Formats: PDF, Word (Doc/Docx), Excel, TXT, HTML, CSV
Upload Manuals in Any Language
Get demo Upload Manuals in Any Language
Security and Confidentiality
To protect industrial trade secrets and ensure confidentiality, we offer two deployment options:
Get demo - Client Server
- System Unit
Trusted by Top Manufacturers and Service Teams
Reliable, secure, and proven in the field.
Q&A.
Service Man Bot
You Asked, We Answer
Service Man Bot is an AI-powered platform that centralizes technical knowledge, automates processes, and streamlines communication between manufacturers’ service teams and dealers. It helps teams work faster, reduce errors, and improve repair efficiency.
The system is designed for fast deployment. With an intuitive setup process, you can start using it without complex integrations or long onboarding procedures.
You can upload manuals, repair guides, and technical documentation in PDF, Word, Excel, TXT, HTML, or CSV formats. The system automatically reads and organizes all uploaded content.
Yes! Service Man Bot supports multilingual service requests, ensuring consistent support quality across international dealer networks.
Security and confidentiality are a top priority. We offer deployment options like a client server or dedicated system unit to protect trade secrets and control access based on roles, regions, and certification levels.
Contact our resellers, and they will guide you through purchasing, installation, and maintenance.
Reach out via the contact section to book a call and see the system in action.